help center

Have a Question?

Please see the resources below, including theme FAQs, managing your site & where to find help

Theme FAQs

help Im super confused

You might like to try my video course Build a Blog Babe – it’s designed for beginners, starting from scratch and should resolve all of your confusion!

how do i download the files

Download Instructions for Windows:

Please download your purchase by clicking the download link provided where you purchased your theme.

Download Instructions for Mac:

Please navigate to Safari > Preferences. Under the General Tab, uncheck the option “Open ‘safe’ files after downloading.” This will stop Safari from automatically unzipping the files. Next, please download your purchase by clicking the download link provided where you purchased your theme.

Next, Unzip the Download Folder

1. Go to your computer folders and find the zip file you saved to your computer. Unzip the file by right clicking on the zip file and choosing “Extract All” or “Unzip”.

2. After it’s unzipped you should see the following files:

•Theme (zip file – do not unzip this )
•Genesis ( zip file – do not unzip this )
•Read Me ( PDF format )
•Demo Content

3. Open the “Read Me” file which will take you through step by step how to use your web design kit.

help nothing is showing up on my site
Importing the demo content just imports the dummy content from the demo (sample pages, sample posts and sample images) into your dashboard and can be helpful if your setting up a new site from scratch. But, you’ll still need to continue setting up your theme otherwise your site will be pretty bare!
All WordPress themes just style content provided, so you’ll still need to configure your settings and tell WordPress where you’d like what. I would recommend going through the tutorials if you haven’t already in order to select all of your desired settings. 
how can i enable the read more links

You can display your whole post, or only a portion of each post with a link to continue reading.

To enable this:

1. Navigate to Appearance > Customize > Theme Settings > Content Archives

2. Under ‘select one of the following’ > select “Display entry excerpts” then,

3. Under ‘limit content to how many characters’ > type a number such as 200

Remember to check the box ‘display the featured image’ to display a photo on the blog page (And if no image displays on the blog page, check the blog post and make sure you have selected a featured image for each post)

4. Save!

can i customize my theme

The designs can be used as-is like the theme’s demo, which the theme’s tutorials show you how to recreate.

WordPress is very adaptable and anything can be accomplished. Kindly Note, I am unable to provide support for any theme customizations, code or custom CSS – this would be a DIY endeavour.

If you would like to learn how to add additional features to your site without code, I recommend my course Womens Wicked WordPress

can i change the font sizes

The font sizes in your theme are determined by the font formatting you choose, eg. Heading 1, Heading 2, all the way to Heading 6.

Alternatively you can override the themes font sizes by adding custom CSS. Kindly Note, I am unable to provide support for any theme customizations, code or custom CSS – this would be a DIY endeavour.

 

can i edit the copyright + credits

You can definately edit, customize or remove the footer copyright and credits.  I’ve written a tutorial to show you how here. 

help i have a missing style sheet error

The problem you describe just the installation order – Please upload the Genesis zip folder FIRST, BEFORE the Theme zip folder.

As Genesis is the parent theme, the child theme will not be able to install without it.

THE DEMO CONTENT IS DISPLAYING AN ERROR
If you receive failed to import errors, you can continue setting up your theme. These errors are only dummy content that didn’t import for various reasons, including they’ve already been imported or they are a setting for a plugin that isn’t installed. These WordPress import errors are not necessary to continue setting up your theme.
i cant add my instagram

If you’re having trouble with the instagram gallery try re-reading my steps in the theme tutorial to make sure you have the recommended settings and that your Instagram uername is correct.

If Light Widget (the app I suggest for horizotal galleries) is showing errors, I’d recommend contacting Light Widget directly to help with your specific question at lightwidget.com/help

You’re welcome to research an alternate instagram plugin if you wish. As I recommend light widget (the app I suggest for horizotal galleries) and WP Instagram Gallery (the plugin I suggest for vertical galleries) I can’t gaurentee another instagram plugin will look the same as my theme demo.

how do i change xxx like the demo

The theme tutorials will guide you through how to recreate the demo.

my logo / header is distorted or cropped

It sounds like your header dimensions are way too big!

You may like to resize your logo / header image to the recommended dimensions your theme suggests and try uploading it again. To find out the recommended dimensions for your theme, please navigate to Appearance > Customize > Header Image

how do i change the homepage

Your homepage is what displays when you navigate to your domain name eg. myblog.com

You can choose to display a page as your home page or your lastest posts. These settings can be found by navigating to Appearance > Customize > Home Page Settings

what if i need help setting up my theme

You might also like to try our free course Build a Blog Babe. This includes a video walkthrough of the WP dashboard which can be helpful if you’re just starting out. You can sign up free here.

If you’re having trouble setting up your theme, I recommend to go through the Tutorials first as everything is there!

If you go through the tutorials but are still having trouble, you may like to see our dedicated support portal here.
 
And as another option, we do offer an install service in which I will personally set up your theme just like the demo within 24 hours. 
 
 
 
 
 
 

 

Managing Your Site

help im completely new to this whole thing

Starting from scratch and super confused?

Try my course Build a Blog Babe  it’s designed for beginners, starting from scratch and should resolve all of your confusion!

whats the difference between pages + posts

If you are using WordPress as a blog, then you will end up using posts for majority of your site’s content. Posts are blog post content entries listed on your home page or blog area of your website.

Where as Pages are meant to be static “one-off” type content such as your about page, contact page and terms, etc.

how do i add additional features to my site

Anytime you’d like to add a feature that might be a bit tricky, I love to do a google search if there is already a free WordPress plugin for it – usually there is which makes it super easy to add a new feature to your site.

If you would like to learn how to add additional features to your site without code, I recommend my course Womens Wicked WordPress

will my subscribers receive my new posts

No. If you’ve followed the email opt-in tutorial with a service like Mailchimp, when someone subscribes their email will go to your list. You can then manually create an email notification for your new post and send it to your list of subscribers.

how do i add + change images

I’ve written a tutorial about adding images to your blog posts.

For the other images in your theme please refer to your theme tutorials:
Round Blog Picture – instructions at ‘upload your welcome image’
Instagram Images –  instructions at ‘instagram gallery’

how do i launch my site

That’s a really great question!

First, when you publish any content in WordPress, it will publish those changes live, so anyone can view it online. So you could ‘launch’ after you set your theme up from the tutorials.

Launching to me means when you ready for visitors to come to your blog and hopefully become a fan, but it could mean something different for each person. And I guess its up to you in which order you like to do things.

I’m thinking the order would go something like this:

1 – Find your niche + blog name
2 – Decide what content you will write about
3 – Select your theme +  set up your site
4 – Launch! Tell the world about your blog – start blogging, socialising and growing your audience.

For lots of blogging tips and resources, I recommend checking out my Pinterest where I share the best tips from the international blogging community.

how do i make a backup of my site

Just as you back up your computer files with an external hard drive or cloud storage, it’s always a good idea backup of your website. I like to install an awesome plugin called BackUpWordPress. This will allow you to schedule automatic Backups and keep the 3 most recent backups of your site as all times. That way if anything happens to your site, you can restore it in one click!

can you help me one on one

Yes 🙂

I offer a few ways you can work with me One on One with my Install Service and my Deluxe Design packages.

If you’d like assistance managing your website, It’s for this reason that I created my course Womens Wicked WordPress which shows you how to confidently manage, edit and update your site yourself.
It’s like I’m sitting right with you, guiding through Your Site, teaching you empowering skills easily and quickly (plus all my tips +  tricks!)

 

Where To Find Help

setting up your theme

First, make sure you check out the Theme’s Tutorials which will guide you through step-by-step how to set up your theme!

 

If that’s still too much for you and you’re a bit confused, I recommend you see my course Build a Blog Babe – it’s designed for beginners, starting from scratch and should resolve all of your confusion!

 

And if you’re overwhelmed by the thought of launching your website yourself, I offer a few ways you can work with me One on One: Install Services, Deluxe Design or through My Course.

 

plugin help

If you would like further help with any recommended plugins,  it’s worth searching for the plugin authors own knowledge base and/or FAQ’s (by doing a quick Google search “plugin name help faq”)

You’ll probably find that your question is answered immediately with the plugin authors’ own resources. If not, you might like to contact their support directly to ask your question.

woocommerce help

If you would like further help integrating eCommerce functionality with Woocommerce, I recommend the Woocommerce Docs for reference materials, documentation, and tutorials.

learning wordpress

My course Womens Wicked WordPress is a full website course that teaches you to how the site you already have works – how to use it, edit it, update it and add to it as your brand evolves.

You can see all the lessons included here!

It’s like I’m sitting right with you, guiding through Your Site, teaching you empowering skills (and all my tricks + tips) easily and quickly!

design services

I offer a few ways you can work with me One on One with my Install Service or my Deluxe Design packages.

help fixing a problem

Need to troubleshoot a WordPress problem?

If your site has just started acting up, don’t stress, it’s nothing you’ve done wrong!

DIY Option – It can usually be solved quickly and easily by following my troubleshooting steps.

Professional Option – I recommend WP Fix It, a 24/7 service, they will fix any WordPress error or issue for $39 flat, usually within just a few hours.

If you believe a you have a theme-specific problem?

We test our themes extensively and try our very best to catch any and all bugs before we release our new theme. If you catch something that’s not working properly or you aren’t sure about, please let us know.

Support must be requested through the proper channels to be received and responded to. To request support, please contact us through on our Support Policy page. We are unable to respond to support requests sent through other channels, e.g. Etsy, Creative Market, direct email, etc.

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