Support 

We wouldn’t want you to not be able to launch your site!
With that being said, our support policy is in place to clearly outline what is and is not covered.

Support Policy

Our support system is in place to ensure that you are able to get your theme installed, configured and working for you just like the demo site as easily as possible.

We’re here to resolve any issues you might have with the installation process itself, getting any of the theme functionalities to work as shown, or fixing any bugs you might have found along the way.

Scope of Support

– Installing one of our themes

– Any of the theme features or settings

– Updates to the WordPress platform and the impact on our theme

– General bug fixes

Beyond Theme Support

– Domain & Hosting questions and support
  We recommend you contact your host directly

– Third party plugins
  We recommend you the plugin developer directly

– General WordPress questions and support

– Theme customizations or modifications

– Issues arising from user modifications to the theme’s code, styling or functionality

For these we recommend Jess’s course Womens Wicked WordPress a full website course that teaches you to how the site you already have works – how to use it, edit it, update it and add to it as your brand evolves.

Alternatively If you need a little extra help with your site set up,  please see the services we offer for more details.

Submit a support  ticket 

Name

Email Address

Theme Name

Site URL (optional, but helpful)

Could you please tell us a little about the issue

Would you like to provide some screenshots? (optional, but helpful)


Where exactly are you runnning into the error and what have you already done to try fixing the problem?

Having a little more information about the situation will help us evaluate and get the issue sorted faster.

Thank you


Support Terms

Support Channels

Support must be requested through the proper channels to be received and responded to. To request support, please contact us through the form on support policy page here. We are unable to respond to support requests sent through other channels, e.g. Etsy, Creative Market, direct email, etc.

Reasonable Use

We do not place limits on the amount of support provided (within the scope outlined in this policy). Each user is entitled to a reasonable amount of support per product purchased, subject to a reasonable use clause. The definition of reasonable use is determined by Sugar+Codes our sole discretion. Customers deemed to be abusing our support services will be notified by Sugar+Code, and may be suspended from receiving support services at our discretion.

Abusive/Disrespectful Conduct

We reserve the right to suspend support services without notice for any user deemed to be abusive or disrespectful to our support team and will not tolerate any abusive conduct.

Reporting Bugs

We test our themes extensively before releasing our new theme for sale. We strive to resolve any bugs that are reported to us as soon as possible, and will include the appropriate patches in the next theme update.

Support Hours

We respond to support requests from Monday to Friday within 24 hours. Please understand that more technical questions may take longer.

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